Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with JetClean. We are committed to delivering your order quickly and securely. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any available free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delivery

Please ensure that your shipping address and contact information are accurate before placing your order.

JetClean is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping information.

  • Customer unavailability at the delivery address.

  • Courier service delays.

  • Events beyond our reasonable control.

Damaged or Missing Packages

If your package arrives damaged, leaking, or appears to have been tampered with, please contact us within 48 hours of delivery.

Include:

  • Your order number.

  • Photos of the package and product.

  • A description of the issue.

We will investigate the matter and work to provide an appropriate resolution.

Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to locate your shipment.

International Shipping

International shipping is available only to the countries listed at checkout.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. Please include your order number so we can assist you as quickly as possible.

Thank you for choosing JetClean. We appreciate your business and strive to deliver every order safely and on time.